Create a Malwarebytes account following the steps from this article. In order to migrate a Malwarebytes Nebula account to Atera Malwarebytes Oneview, follow the steps below.ġ. For example, if you submit the migration requests on the 15th of December, you will be migrated on the 1st of January. If you want to migrate your account from a different vendor to Atera, your request will be completed at the end of the current billing cycle.As such, if you submit a migration request on the 15th of the month, your migration will be processed by the end of the following month and your account will be completely migrated on the 1st of the next month.įor example, if you request the migration on the 15th of December, we will process the request by the end of January and you will be completely moved on the 1st of February. When migrating an account directly from Malwarebytes, the migration from Malwarebytes OneView can only be done after the next billing cycle.The rest of the migration will be handled by our teams, when the migration is finished, we will reach back, providing an update on the migration. Should we require more details we will contact you directly. Your dedicated Customer Success Manager will process the migration on your behalf and keep you informed regarding the migration progress. Please send an email to with the email address you used to register your Malwarebytes account, with the subject Malwarebytes Migration. For more information, see Delete Malwarebytes Account in Atera If you do create a second account, please delete the account in Atera before initiating the transfer of your existing OneView account. If you have an existing OneView account with Malwarebytes or another vendor, do not create a new OneView account through Atera as this only creates a second unregistered OneView instance. Please attach the file in your next reply.This article will outline the steps needed to migrate a Malwarebytes account to Atera. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, " Get Started!"Ī progress bar will appear and the program will proceed with getting logs from your computer
Place a checkmark next to Accept License Agreement and click Next
You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
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